Case Study · Retail · Long-Term Partnership

Started with One Reel.
Became Their Marketing Partner.

Bismi Hypermarket  ·  Through Eleven:11 Services  ·  1.5 Years  ·  Kerala

1.5 Years
Ongoing partnership — not a one-off vendor
₹2,500
Where it started — a single reel
Significant
Monthly retainer today — grown consistently

How it started

Jomin Tomy — founder of Eleven:11 Services — made the first move and opened the door with Bismi. From there, I took over the client relationship — strategy, meetings, execution direction, and growth. What started as a single reel at ₹2,500 has grown into a full marketing partnership over 1.5 years.

Sathya Narayanan with eleven:11 services - working with Bismi hypermarket - Kerala's one of the biggest hypermarket chain

About the client

Bismi Hypermarket is one of Kerala's established retail hypermarket chains with a strong loyal customer base. Their marketing head Jacob Sir is one of the most forward-thinking clients I've worked with — actively exploring AI tools, new content formats, and data-driven marketing. Our monthly meetings run 2+ hours — not vendor check-ins, genuine strategic conversations about where the brand needs to go next.

In our last meeting, Jacob Sir mentioned he loved the Lulu On Sale concept video our team produced — and immediately asked us to think of similar ideas for Bismi's Onam campaign. That's the kind of trust that takes 1.5 years to build. When a client watches your work for another brand and says "do this for us" — that's not a vendor relationship anymore.


The growth arc

₹2,500
First project
One reel
Significant retainer
Monthly partnership
1.5 years in

What we built together

  • Full social media management — Instagram & Facebook strategy and execution
  • YouTube channel launch and content strategy
  • Bismi Everyday — a lifestyle sub-page concept, built and managed by our team
  • Theater advertisement — scripted and produced by Eleven:11
  • TV advertisement — scripted and produced by Eleven:11
  • Website design and development (in progress)
  • Monthly performance reports with strategic commentary
  • Ongoing strategy — 2-hour monthly meetings with marketing leadership
  • Onam 2026 campaign — concept ideation in progress

The idea that changed everything

Strategic concept · My idea · Built by Eleven:11
Not a brand page.
A lifestyle page.
The insight: most retail brand pages push products. People scroll past them. So we built something different — Bismi Everyday. A separate Instagram page with content people actually want to see. Kitchen hacks. Recipe reels. Life hacks. Everyday tips. The brand shows up as a helpful presence in people's lives — not just another ad account. The concept, strategy, and execution all came from our team at Eleven:11.
23.2K
Instagram reach this cycle
98.6%
Non-follower reach
+240%
Follower growth this cycle
View @bismieveryday on Instagram →

Latest performance — June 15 – July 13, 2026

Instagram · @bismieveryday

Total reach

23.2K

This cycle

Non-follower reach

98.6%

22,885 new accounts

Interactions

1.1K

+14% vs prior cycle

New followers

+34

+240% growth

Non-follower interactions

63%

Content reaching new people

Total views

31.9K

Combined FB + IG

YouTube · Bismi Everyday

Views (28 days)

15K

>999% vs prior period

Watch time

48.6 hrs

>999% vs prior period

Views last 48 hrs

2,518

Still growing

Top video

1,396

The Secret to Fancy Sa…


What this engagement is really about

This isn't a social media retainer where we post three times a week and send a report. This is a genuine marketing partnership — theater ads, TV ads, a website, a lifestyle sub-page built from scratch, and monthly 2-hour strategy sessions with their marketing head. We don't just execute what the client asks for. We bring them new ideas, new tools, and new directions before they think to ask.

The Bismi Everyday page wasn't something the client requested. It was an idea I brought to the table — a completely different way to think about a retail brand's social presence. That's what a marketing partner does. They don't wait for a brief. They see what the brand needs before the brand does.

Engagement ongoing — 1.5 years and continuing. Bismi Hypermarket remains an active partner of Eleven:11 Services. The relationship has grown from a single reel to full marketing ownership — social, video production, web, and brand strategy. Onam 2026 campaign in concept stage. Website currently in development.

Want a marketing partner, not just a vendor?

This is what 1.5 years of
real partnership looks like.

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